Cancellation Policy

get started (951) 366-7777

CANCELLATION & RESCHEDULING POLICY

72 Hours Before Your Scheduled Tour

Guests may cancel their reservation at least 72 hours before the scheduled tour and choose from the following three options:

  1. Reschedule: Reschedule the reservation one time at no additional charge, subject to availability.
  2. Gift Card: Receive an electronic gift card for the total amount paid, which may be used toward any future booking.
  3. Refund: Receive a refund for the total amount paid.

Within 72 Hours of Your Scheduled Tour

If you cancel within 72 hours of your scheduled tour, your 25% deposit is non-refundable and non-transferable. We will refund any amount paid above the 25% deposit, provided you cancel before the day of the scheduled tour.

If you choose to reschedule, you may select a future available date by paying a new 25% deposit, which will be applied toward your rescheduled tour. We will charge the new deposit to the card on file at the time of rescheduling.

All rescheduled tours are subject to availability and any applicable price differences for the new date.

No-Shows & Same-Day Cancellations

No-shows and same-day cancellations are considered final sale. All amounts paid are non-refundable and are not eligible for complimentary rescheduling.